Trust & Transparency

Cookie Policy

Last updated · 10 July 2026

We use cookies sparingly — only to help the site work well, understand what’s useful, and remember simple preferences.

Business Identity

One business. Several names you may recognise.

Throughout this website, the names Balloonology®, Balloonology® London and The Occasion Concierge may be used interchangeably.

Balloonology® is the trading business responsible for providing celebration styling, concierge services and event installations.

Balloonology® London refers to the original trading identity and may continue to appear across legacy branding, social media accounts and previous marketing material.

The Occasion Concierge is the premium concierge service operated by Balloonology®.

For the purposes of these Terms & Conditions, Privacy Policy, Cookie Policy, Cancellation Policy and all customer agreements, the terms Balloonology®, Balloonology® London, The Occasion Concierge, “we”, “our” and “us” all refer to the same business unless otherwise stated.

Cookies are small text files placed on your device when you visit a website. They help the site work properly and give us anonymous information about how visitors use it.

We use a small number of cookies for:

Essential functionality — allowing the website and booking forms to work.
Analytics — understanding which pages are most useful so we can improve them.
Experience — remembering simple preferences (such as dismissed banners).

You can manage or disable cookies at any time through your browser settings. Disabling essential cookies may affect the functionality of parts of the site, including booking forms.

Some cookies may be set by trusted services such as analytics providers or embedded content. These providers set their own cookies in line with their own policies.

Trust & Transparency

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