Trust & Transparency

Cookie Policy

Last updated · 10 July 2026

We use cookies and analytics sparingly — only to help the site work well, understand what’s useful, and remember simple preferences. We choose privacy-friendly tools that never track you personally.

Business Identity

One business. Several names you may recognise.

Throughout this website, the names Balloonology®, Balloonology® London and The Occasion Concierge may be used interchangeably.

Balloonology® is the trading business responsible for providing celebration styling, concierge services and event installations.

Balloonology® London refers to the original trading identity and may continue to appear across legacy branding, social media accounts and previous marketing material.

The Occasion Concierge is the premium concierge service operated by Balloonology®.

For the purposes of these Terms & Conditions, Privacy Policy, Cookie Policy, Cancellation Policy and all customer agreements, the terms Balloonology®, Balloonology® London, The Occasion Concierge, “we”, “our” and “us” all refer to the same business unless otherwise stated.

Cookies are small text files placed on your device when you visit a website. They help the site work properly and give us anonymous information about how visitors use it.

We use a small number of cookies and similar technologies for:

Essential functionality — allowing the website and booking forms to work.
Analytics — understanding which pages are most useful so we can improve them. We use Plausible Analytics, which is privacy-friendly and does not use cookies or collect personal data.
Experience — remembering simple preferences (such as dismissed banners).

We use Plausible Analytics, a lightweight, open-source analytics tool. Plausible does not use cookies, does not track individual users, and does not share data with third parties. All metrics are aggregated and anonymous.

You can manage or disable cookies at any time through your browser settings. Disabling essential cookies may affect the functionality of parts of the site, including booking forms. You can also update your analytics preference using the consent banner at the bottom of the page.

We do not use advertising or social-media tracking cookies. Any third-party cookies are limited to trusted services required for essential functionality, such as payment processing during checkout.

Trust & Transparency

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